Faulty Metrolink ticket machines leave commuters angry and cause delays
- Customers vent fury on Twitter
- People late for work beause of fault with ticket machines
Commuters were left furiosu after the machines used to purchase tickets are reportedly faulty.
Metrolink customers have taken to Twitter to air their grievances to Metrolink, after a tweet was sent morning regarding issues with the card machine systems.
We are aware of a card reader issue affecting Ticket Machines across the Network. Technicians are working to resolve the problem...— Manchester Metrolink (@MCRMetrolink) February 1, 2016
@MCRMetrolink absolute joke 14 attempts to buy a ticket— (@StephenJones_) February 1, 2016
@MCRMetrolink it isn't just an issue.It's a major problem for commuters and should be treated as such. Why isn't there a backup system? 1/2— lew carroll (@lewsyerpal) February 1, 2016
@MCRMetrolink fantastic! I'm now late for work having had to go find a cashpoint and still have a 30 people que to get ticket thanks!— Jules (@mejuliejules) February 1, 2016
Some even just gave up and apparently boarded without a ticket.
@MCRMetrolink not acceptable. 10 attempts to buy a ticket. No cash. Tried two cards. Getting on the tram without a ticket!— Noak Spink (@NoakSpink) February 1, 2016
Many were late for work or had their card charged despite not receiving a printed ticket from the faulty machines.
Commuters say the Metrolink app for your phone ‘get me there’ should be more flexible and offer single and return tickets rather than just travel-cards to cut delays and avoid card machine issues for regular commuters.
@MCRMetrolink why not update the 'Get me there' app with reasonable ticket options, such as a simple return ticket?— Alastair Jackson (@orchard_AJ) February 1, 2016
Metrolink via Twitter responded to complaints by asking comuters to ‘Please contact Customer Services on 0161 205 2000’ and continued to keep people updated via its twitter account.